Privacy Policy
1. Introduction
This Privacy Policy describes how Affordable Automotive Services ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website at lp.affordableautoservicewa.com or interact with our auto repair, maintenance, appointment booking, and communication systems.
2. What Information Do We Collect?
We collect personal information that you voluntarily provide to us when you request auto repair services, book an appointment, or communicate with us. This information includes:
• Contact Information: First and last name, email address, phone number, and physical mailing address.
• Vehicle & Service Information: Vehicle make, model, year, VIN, service history, and specific repair or maintenance requests.
• Appointment & Communication Details: Preferred appointment dates, feedback, inquiry details, and records of email, text message, and voice communications.
We do not run digital advertising campaigns on third-party ad networks, nor do we collect payment card details directly through our landing page.
3. How We Collect Information
We collect information directly from you through the following methods:
• Web forms completed on lp.affordableautoservicewa.com
• Online appointment scheduling and booking forms
• Direct communications via text messages (SMS), emails, phone calls, and call tracking systems
• In-person or direct phone inquiries for maintenance and repair services
4. How We Use Information
We use the information we collect strictly to deliver automotive services and maintain client operations, including:
• Scheduling, managing, and confirming vehicle service appointments
• Providing digital diagnostics, repair estimates, and service updates
• Sending appointment reminders, invoices, and service follow-ups via email, phone, or SMS
• Maintaining internal customer records and improving service quality
• Complying with legal and regulatory obligations
5. SMS & Communications
Affordable Automotive Services uses text messaging (SMS), email, voicemail communications, and call tracking to communicate efficiently with our customers regarding vehicle repairs and scheduled appointments.
• Opt-In Explanation: You may opt in to receive SMS messages from Affordable Automotive Services LLC through the chat widget on our website by entering your name and phone number and selecting the applicable consent checkbox before submitting. The widget provides separate consent choices for informational/transactional messages and promotional messages. Each checkbox is unchecked by default, and you may choose either, both, or neither. We send SMS messages according to the consent choices you select. Providing your phone number or submitting the widget without selecting an SMS consent checkbox does not constitute consent to receive those messages. SMS consent is not a condition of purchase.
• Types of Messages: Messages may include appointment reminders, service updates, diagnostic reports, repair status notifications, and customer service follow-ups.
• Message Frequency: Message frequency varies depending on your vehicle service schedule and ongoing communications.
• Rates: Message and data rates may apply.
• Opt-Out Instructions: You may opt out of receiving text messages at any time by replying STOP to any text message you receive from us. After replying STOP, you will receive one final message confirming your opt-out.
• HELP Instructions: For assistance, reply HELP to any text message, or contact us directly at [email protected] or +1 509-764-0000.
• No Condition of Purchase: Consent to receive automated or marketing text messages is not a condition of purchasing any services or products from Affordable Automotive Services.
• SMS Data Protection: SMS opt-in data and mobile information are strictly protected and are never shared with third parties or affiliates for marketing purposes.
6. Data Sharing Policy
Affordable Automotive Services respects your privacy and strictly limits data sharing.
• No Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
• Opt-In Consent Protection: Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
• Subcontractor Support: Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Strict Non-Sale Rule: Customer opt-in data, contact lists, and personal details are NEVER sold, rented, leased, or shared with third parties for marketing or promotional use.
7. Cookies & Tracking Technologies
Our website does not use tracking cookies, marketing pixels, or third-party behavioral analytics tools.
8. Data Security Practices
We implement reasonable administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. Access to customer contact information and vehicle records is restricted strictly to authorized personnel and system operators who require it to perform maintenance and repair services.
9. Data Retention
We retain personal and vehicle service information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete requested auto repair services, manage ongoing maintenance records, resolve disputes, and satisfy applicable state and federal recordkeeping laws.
10. Third-Party Services
We utilize GoHighLevel as our primary cloud-based software platform and data processor. GoHighLevel securely stores customer records, appointment schedules, communication histories, and automated workflows on our behalf. GoHighLevel processes this data solely to enable our appointment booking, email delivery, call tracking, and SMS messaging capabilities. We do not integrate any other third-party tools, ad pixels, or external data brokers into our platform.
11. Your Rights & Choices
Depending on your location, you have the right to access, update, or request the deletion of the personal information we hold about you. You may also opt out of receiving email or text communications at any time. To exercise any of these rights, please reach out to us using the contact details below.
12. Opt-Out Instructions
• SMS / Text Messages: Reply STOP to any text message received from Affordable Automotive Services.
• Email Communications: Click the "Unsubscribe" link at the bottom of any email communication, or email us directly at [email protected] with your request.
13. Children’s Information
Our website and services are directed strictly to adult vehicle owners and authorized vehicle operators. We do not knowingly collect or solicit personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete it from our systems immediately.
14. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised date. We encourage you to review this Privacy Policy periodically.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Affordable Automotive Services
724 W Broadway Ave, Moses Lake, WA 98837, United States
Phone: +1 509-764-0000
Email: [email protected]
Website: lp.affordableautoservicewa.com